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Ian's avatar

I've seen many entitled and completely useless people managing companies too. I'll give one example.

Many years ago, I worked for a small, family-owned engineering firm that made pumps. Most of these were water pumps for boats and caravans. There were 106 staff when I was there, about 10% of whom were family members in posts titled as either managers or directors. The organisation was somewhat top heavy.

They had one old designer, the head of that department, and not a family member who had designed about 75% of their products, yet he was displaced by a newly graduated family member a year or so before his retirement date. The old designer was completely unimpressed by this move, and we had many conversations about the new leader of the design department and his failings. It seems (from more sources than this old designer), that laziness and arrogance were two of the new bosses leading traits, and that a good proportion of his end of degree project had needed to be done in house by other people!

This family member immediately started designing a range of replacement products. Let’s look at two of the first ones.

1) A range of boat/ caravan taps and fittings. These were almost entirely made in nylon. Nylon is hydroscopic, so it absorbs water, not a good property for a water tap. Despite having this pointed out in advance of the launch, tens of thousands of components for these were bought in, assembled and distributed. Guess what? They quickly absorbed water, all working tolerances went out the window as a result and the damned things either stuck on, off, or simply cracked. This resulting returns were very costly for such a small company, and guess who had to then sort out the mess? I’m sure there was reputational damage too, but hey, a family member got a well paid job and a bit of prestige, so what did that matter?

2) Submersible pumps. Of course, to get water to these taps a pump is required, the production of which was fully contracted out to a third-party supplier. They were cheap and nasty, so would have failed pretty quickly anyway, but it was an in-house item that got thousands of them quickly recalled before too many had failed.

Before packing them and sending them out, a sticker with the model number and company name was applied. The adhesive on this sticker was both water soluble and poisioness! Again, they had been warned, but why would such a trivial matter as poisoning your customers drinking water hold back the quick launch of a new product?

Throughout my career, I have seen too much stuff like that, yet some people I know wonder why I have grown so cynical and mistrustful of the leadership exhibited by so, so many bosses. I can see from this story that you have come across these people too. Enough said, I won’t even draw parallels with all our politicians!

Ian

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